Thank you for choosing CCTVDIY. We strive to provide high-quality products and excellent service. Please review our warranty and return policies outlined below.

1. Warranty Coverage

1.1 Product Source

  • All products distributed by CCTVDIY comply with Australian regulatory standards and are sourced through official brand-authorized channels.

1.2 Warranty Period

  • Hikvision / Hilook / Dahua Products: We provide a 3-year official brand warranty for Network Cameras, NVR Systems, Alarm Systems, and Intercom Systems, ensuring support through authorized brand channels.
  • Other Brands: For all other brands, warranty periods follow the official warranty terms provided by the respective manufacturers. Please contact the manufacturers directly for after-sales service.

1.3 Eligible Products

  • Warranty applies only to brand new products purchased from our official website.
  • Demo units, display items, refurbished products, and repaired returns are not eligible for warranty coverage.

1.4 Warranty Service

  • During the warranty period, eligible products will be repaired or replaced at our discretion.
  • Customers are responsible for shipping costs when sending products to CCTVDIY for warranty service.

1.5 Warranty Limitations

Warranty coverage does not apply to:

  • Damage resulting from accidents, misuse, or unauthorized modifications
  • Normal wear and tear
  • Products with removed or altered serial numbers
  • Products purchased from unauthorized resellers
  • Damage caused by improper installation or failure to follow product instructions
  • Damage caused by external factors (power surges, extreme weather, etc.)

2. Return Policy

2.1 7-Day Satisfaction Guarantee

  • If you’re not completely satisfied with your purchase, you may return it within 7 days of delivery for a full refund.
  • To be eligible for a return under this policy, items must be:
    • Unused and in the same condition you received them
    • In the original, unopened packaging
    • Accompanied by the original receipt or proof of purchase
  • Customers are responsible for return shipping costs.

2.2 Return Process

  1. Request Return Authorization: Contact our customer service team to obtain a Return Authorization (RA) number.
  2. Package Your Return: Securely pack the product in its original packaging with all included accessories and documentation. Include your RA number on the outside of the package.
  3. Ship Your Return: Send your return to the address provided by our customer service team.
  4. Refund Processing: Once we receive and inspect your return, we’ll process your refund. The refund will be issued to the original payment method within 10 business days.

3. Contact Information

For warranty claims, returns, or any questions regarding our policies, please contact our customer service team:

Please include your order number and product details when contacting us for faster service.

CCTVDIY reserves the right to modify these policies at any time. Any changes will be posted on our website and will apply to purchases made after the posting date.

Last Updated: March 23, 2025